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Repairs and maintenance
Paying your rent
Money advice
Welfare advice
Anti-social behaviour
Complaints, compliments and comments
Domestic abuse
Adaptations
Home contents insurance
Pests
My tenancy
Get involved
MyVoice Matters
Events
My community
Norris Green
Fazakerley and Sparrow Hall
Croxteth
Employment and Training Fund
Cobalt Community Fund
Cobalt Community Hub
Local Support Services
Customer newsletters
Find a home
Social and affordable rent homes
New developments
Rent to buy
Shared ownership
Exchanging your home
Transfers
About us
Careers
Corporate plan
Latest news
Our Board
Performance
Policies
Senior Management Team
Contact us
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Policies backup
Policies backup
You will find all of our policies on this page.
Moving home
Starter Tenancy and Appeals Policy
(pdf/1.52MB)
Shared Ownership Policy
(pdf/733.34kB)
Decant Policy
(pdf/612.32kB)
Local Lettings Policy – Waterdale Gardens
(pdf/831.25kB)
Access to Housing Policy
(pdf/678.3kB)
Repairs and Maintenance
Repairs Standard
(pdf/300.3kB)
Investment Policy
(pdf/706.41kB)
Responsive Repairs Policy (under review)
(pdf/2.11MB)
Rechargeable Repair Policy
(pdf/1.6MB)
Keeping you safe
Water Safety Policy
(pdf/2.08MB)
Safeguarding Policy
(pdf/657.06kB)
Pressure Systems Policy
(pdf/2.11MB)
Looking after our communities
Unacceptable Behaviour Policy
(pdf/215.46kB)
Tenancy Policy
(pdf/567.26kB)
Neighbourhood Management Policy
(pdf/3.34MB)
ASB Policy
(pdf/734.83kB)
Having your say
Resident Involvement Policy
(pdf/384.5kB)
Complaints and Discretionary Compensation Policy
(pdf/0.92MB)
Rent and service charges
Rent Incease Frequently Asked Questions 2025
(pdf/66.38kB)
Rent and Service Charge Policy
(pdf/611.39kB)
Rent Payments and Arrears Recovery Policy
(pdf/609.13kB)
Corporate policies
Anti Money Laundering Policy
(pdf/606.66kB)
Whistleblowing Policy
(pdf/618.63kB)
Shareholders Policy
(pdf/1.67MB)
Fraud, Corruption and Bribery Policy
(pdf/1.65MB)
Equality, Diversity and Inclusion Policy
(pdf/829.59kB)
Data Protection Policy
(pdf/616.36kB)
Moving home
Starter Tenancy and Appeals Policy
(pdf/1.52MB)
Shared Ownership Policy
(pdf/733.34kB)
Decant Policy
(pdf/612.32kB)
Local Lettings Policy – Waterdale Gardens
(pdf/831.25kB)
Access to Housing Policy
(pdf/678.3kB)
Repairs and Maintenance
Repairs Standard
(pdf/300.3kB)
Investment Policy
(pdf/706.41kB)
Responsive Repairs Policy (under review)
(pdf/2.11MB)
Rechargeable Repair Policy
(pdf/1.6MB)
Keeping you safe
Adaptations Policy
(pdf/1.64MB)
Asbestos Policy
(pdf/2.11MB)
Damp and Mould Policy
(pdf/1.58MB)
Data Protection Policy
(pdf/616.36kB)
Domestic Abuse Policy
(pdf/566.73kB)
Electrical Safety Policy
(pdf/1.58MB)
Fire Safety Policy
(pdf/2.14MB)
Gas Safety Policy
(pdf/2.1MB)
Housing and Lift Safety Policy
(pdf/2.11MB)
Pressure Systems Policy
(pdf/2.11MB)
Safeguarding Policy
(pdf/657.06kB)
Water Safety Policy
(pdf/2.08MB)
Looking after our communities
Unacceptable Behaviour Policy
(pdf/215.46kB)
Tenancy Policy
(pdf/567.26kB)
Neighbourhood Management Policy
(pdf/3.34MB)
ASB Policy
(pdf/734.83kB)
Having your say
Resident Involvement Policy
(pdf/384.5kB)
Complaints and Discretionary Compensation Policy
(pdf/0.92MB)
Rent and service charges
Rent Incease Frequently Asked Questions 2025
(pdf/66.38kB)
Rent and Service Charge Policy
(pdf/611.39kB)
Rent Payments and Arrears Recovery Policy
(pdf/609.13kB)
Corporate policies
Anti Money Laundering Policy
(pdf/606.66kB)
Whistleblowing Policy
(pdf/618.63kB)
Shareholders Policy
(pdf/1.67MB)
Fraud, Corruption and Bribery Policy
(pdf/1.65MB)
Equality, Diversity and Inclusion Policy
(pdf/829.59kB)
Data Protection Policy
(pdf/616.36kB)
