With energy prices set to rise again, it’s important that you know how to access support if you are worried about paying your utility bills.
Did you know, suppliers must work with you to agree a payment plan you can afford under Ofgem rules? You can ask for:
- a review of your payments and debt repayments
- payment breaks or reductions
- more time to pay
- access to hardship funds
- Priority Service registration – a free support service if you are in a vulnerable situation
Have you checked if your utility supplier has a hardship fund?
The majority of utility companies offer more than just a payment plan. Check your supplier today:
- British Gas: http://www.britishgasenergytrust.org.uk/
- EON: http://www.eonenergyfund.com/
- Scottish Power: http://www.scottishpower.co.uk/help
- United Utilities: http://www.uutf.org.uk/
You can also call our Welfare Benefits team on 0330 303 2222 if you need help with your claim. Remember to select option 7 when prompted to speak with a member of the team.
Have you checked if you qualify for a government scheme?
- Winter Fuel Payment – a £100 to £300 fuel payment for people born on or before the 26th September 1955.
- Cold Weather Payment – a £25 payment for every 7 days of very cold weather between November and March.
- Warm Home Discount – a £140 discount for some people getting Pension Credit or some people in low-income households.
