MyVoice Matters
My Voice Matters is our customer engagement platform. Once you have registered, you can have your say on everything from policies and procedures to new designs and literature. My Voice Matters is a place where you can talk to customers and staff and help to shape your services.
Ways to get
involved
There are lots of ways to get involved, so you can choose the option that suits you best. Please email us to find out more.
Homes and Neighbourhoods Committee (HNC)
The Homes and Neighbourhoods Committee (HNC) reports directly into the Cobalt Board. It is made up of customers, staff and Board members and commissions service reviews and makes recommendations for improvements.
Tenant Consultation Panel
The Tenant Consulation Panel (TCP) reports into HNC. It is made up of eight customers. TCP reviews all customer-facing documents. A member of TCP sits on our community fund panel, which decides which projects to fund across our neighbourhoods. TCP meets in person at our Lower House Lane office once a month for one hour. There may be shorter meetings in between if required. Travel to attend TCP meetings is paid.
Surveys
From time to time, we may text or email you to ask you to complete a satisfaction survey. This could be after a repair. We also contact our customers every year to carry out a Tenant Satisfaction Measures survey. The results of this are published on our website.
Youth forum
Our youth forum is for young people aged 12 to 18 to come together and have a say on matters that are important to them. They had a say on our new website and looked at accessibility at our Lower House Lane office.
Community engagement events
Throughout the year, we will hold community engagement events across our neighbourhoods. These are your opportunity to have a say on the services we provide and our plans for the future.
Events will be advertised through our website and social media channels. To keep up to date, make sure you’re signed up to My Voice Matters
Cobalt Community Hub
Our community hub is based at our office at 199 Lower House Lane, Liverpool, L11 2SF. There’s always lots going on, from Property Pool Plus drop in sessions to our community choir, advice on Credit Unions to our brilliant drama group. Find out more here.