You’ll find our latest performance information on this page, including our Tenant Satisfaction Measure results, Annual Reports and Complaints Performance. This allows you to see how we are performing and hold us to account.
Tenant Satisfaction Measures
Why we’ve republished our Tenant Satisfaction Measures
We’ve updated and republished our Tenant Satisfaction Measures to ensure they more accurately reflect the views of our customers.
Following our initial publication, we reviewed survey responses and identified an over-representation of older customers. To ensure our results represented our demographic, we applied statistical weighting based on age. This means that each age group is proportionately reflected in the final scores, in line with best practice and the Regulator of Social Housing’s expectations for robust and transparent data reporting.
More detail is available in our Summary of Approach, which outlines our survey methodology and how we’ve ensured the results are representative of all customers.
Complaints Performance
Customer Choice
Customers from our Tenant Consultative Panel have chosen metrics that they would like to see performance against.
