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Home / About us / Policies

Policies

You will find all of our policies on this page.

Customer policies
  • Access to Housing Policy
    (pdf/678.3kB)
  • Adaptations Policy
    (pdf/1.64MB)
  • ASB Policy
    (pdf/734.83kB)
  • Asbestos Policy
    (pdf/596.98kB)
  • Complaints Policy
    (pdf/865.53kB)
  • Damp and Mould Policy
    (pdf/1.58MB)
  • Decant Policy
    (pdf/612.32kB)
  • Domestic Abuse Policy
    (pdf/566.73kB)
  • Electrical Safety Policy
    (pdf/618.59kB)
  • Fire Safety Policy
    (pdf/633.06kB)
  • Gas Safety Policy
    (pdf/579.58kB)
  • Housing and Lift Safety Policy
    (pdf/595.97kB)
  • Investment Policy
    (pdf/706.41kB)
  • Local Lettings Policy – Waterdale Gardens
    (pdf/831.25kB)
  • Neighbourhood Management Policy
    (pdf/3.34MB)
  • Pressure Systems Policy
    (pdf/2.11MB)
  • Rechargeable Repair Policy
    (pdf/1.6MB)
  • Rent and Service Charge Policy
    (pdf/611.39kB)
  • Rent Payments and Arrears Recovery Policy
    (pdf/609.13kB)
  • Resident Involvement Policy
    (pdf/384.5kB)
  • Responsive Repairs Policy (under review)
    (pdf/2.11MB)
  • Safeguarding Policy
    (pdf/657.06kB)
  • Shared Ownership Policy
    (pdf/733.34kB)
  • Starter Tenancy and Appeals Policy
    (pdf/1.52MB)
  • Tenancy Policy
    (pdf/567.26kB)
  • Unacceptable Behaviour Policy
    (pdf/215.46kB)
  • Water Safety Policy
    (pdf/595.38kB)
  • Complaints Compensation Matrix
    (pdf/563.62kB)
  • Complaints Policy – Easy Read
    (pdf/186.79kB)
Corporate policies
  • Anti Money Laundering Policy
    (pdf/606.66kB)
  • Whistleblowing Policy
    (pdf/618.63kB)
  • Shareholders Policy
    (pdf/1.67MB)
  • Fraud, Corruption and Bribery Policy
    (pdf/905.12kB)
  • Equality, Diversity and Inclusion Policy
    (pdf/829.59kB)
  • Data Protection Policy
    (pdf/616.36kB)
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© Copyright 2025 Cobalt Housing.

Cobalt Housing Limited is a Charitable Community Benefit Society registered with the Financial Conduct Authority (FCA) Number: 29516R and registered with the Regulator of Social Housing (RSH) Number: L4361