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My services
Repairs and maintenance
Keeping you safe
Paying your rent
Money advice
Welfare advice
Anti-social behaviour
Complaints, compliments and comments
Hate Crime
Domestic abuse
Adaptations
Home contents insurance
Pests
Safeguarding
My tenancy
Get involved
You Said – We Did
Events
My community
Norris Green
Fazakerley and Sparrow Hall
Croxteth
Employment and Training Fund
Cobalt Community Fund
Cobalt Community Hub
Customer newsletters
Local Support Services
Find a home
Social and affordable rent homes
New developments
Rent to buy
Shared ownership
Exchanging your home
Transfers
About us
Careers
Corporate plan
Latest news
Our Board
Performance
Policies
Senior Management Team
Contact us
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Policies
Policies
You will find all of our policies on this page.
Customer policies
Access to Housing Policy
(pdf/736.45kB)
Adaptations Policy
(pdf/1.64MB)
ASB Policy
(pdf/734.83kB)
Asbestos Policy
(pdf/596.98kB)
Complaints Compensation Matrix
(pdf/460.11kB)
Complaints Policy
(pdf/632.38kB)
Complaints Policy – Easy Read
(pdf/186.79kB)
Damp and Mould Policy
(pdf/1.58MB)
Decant Policy
(pdf/612.32kB)
Domestic Abuse Policy
(pdf/566.73kB)
Electrical Safety Policy
(pdf/618.59kB)
Empty Homes Policy
(pdf/0.95MB)
Fire Safety Policy
(pdf/633.06kB)
Gas Safety Policy
(pdf/579.58kB)
Housing and Lift Safety Policy
(pdf/595.97kB)
Left in Occupation Policy
(pdf/0.9MB)
Local Lettings Policy – Waterdale Gardens
(pdf/831.25kB)
Pet Policy
(pdf/855.51kB)
Pressure Systems Policy
(pdf/2.11MB)
Rechargeable Repair Policy
(pdf/635.14kB)
Rent and Service Charge Policy
(pdf/611.39kB)
Rent Payments and Arrears Recovery Policy
(pdf/609.13kB)
Repairs Policy
(pdf/307.42kB)
Safeguarding Policy
(pdf/657.06kB)
Shared Ownership Sales Policy
(pdf/711.11kB)
Starter Tenancy and Appeals Policy
(pdf/1.52MB)
Tenancy Policy
(pdf/567.26kB)
Unacceptable Behaviour Policy
(pdf/215.46kB)
Vulnerable Customers Policy
(pdf/0.93MB)
Water Safety Policy
(pdf/595.38kB)
Corporate policies
CCTV Policy
(pdf/649.88kB)
Health and Safety Policy Statement
(pdf/244.79kB)
Anti Money Laundering Policy
(pdf/606.66kB)
Whistleblowing Policy
(pdf/618.63kB)
Fraud, Corruption and Bribery Policy
(pdf/905.12kB)
Equality, Diversity and Inclusion Policy
(pdf/829.59kB)
Data Protection Policy
(pdf/616.36kB)
