To help us know our customers and better understand the future services that you want to see, we’re launching the Big Listen
What is the Big Listen?
Between November 2024 and April 2025, we’re contacting all our customers to carry out a short survey. This will ensure that the information we hold about your household is correct and we will use your feedback to shape our services in the future.
All completed surveys will be entered into a free prize draw to win £50 Love2Shop vouchers.
The Big Listen: what it isn’t
This isn’t a ‘tick box’ survey – your feedback is at the heart of service improvements and we want to hear what you have to say.
If we visit your home, it’s not a property inspection – we don’t want to look around your home unless there’s something you want to show us.
When will you contact me?
We’ll contact you between November 2024 and April 2025.
What will you ask me?
We will ask you to confirm your household details, including the date of birth, ethnicity and preferred language of everyone living in your home. We will also ask you some questions relating to the health and wellbeing of your household, whether you have any concerns around damp and mould and for your thoughts on services you would like to see in your community.
