Aggressive behaviour 

Aggressive behaviour is anything that makes staff feel threatened, afraid or abused.

Examples of aggressive behaviour include: 

  • Threats or physical violence
  • Derogatory or discriminatory remarks
  • Inflammatory statements 
  • Unsubstantiated allegations
  • Raised voices or shouting
  • Unreasonably restricting access to allow Cobalt Housing to carry out housing management or repair duties. 

This is not an exhaustive list. 

Unreasonable demands

Unreasonable demands are anything that has a significant impact on our ability to deliver services. 

Examples of this behaviour include: 

  • Asking for responses within an unreasonable timescale
  • Insisting on communicating with a particular member of staff 
  • Excessive phone calls, emails or letters 
  • Repeatedly changing a complaint or raising unrelated concerns 
  • Stopping or delaying us from investigating or resolving an issue 

This is not an exhaustive list.