Aggressive behaviour
Aggressive behaviour is anything that makes staff feel threatened, afraid or abused.
Examples of aggressive behaviour include:
- Threats or physical violence
- Derogatory or discriminatory remarks
- Inflammatory statements
- Unsubstantiated allegations
- Raised voices or shouting
- Unreasonably restricting access to allow Cobalt Housing to carry out housing management or repair duties.
This is not an exhaustive list.
Unreasonable demands
Unreasonable demands are anything that has a significant impact on our ability to deliver services.
Examples of this behaviour include:
- Asking for responses within an unreasonable timescale
- Insisting on communicating with a particular member of staff
- Excessive phone calls, emails or letters
- Repeatedly changing a complaint or raising unrelated concerns
- Stopping or delaying us from investigating or resolving an issue
This is not an exhaustive list.