Our expert Welfare Advice and Tenancy Wellbeing Teams can help with:
- Signposting for budgeting and debt advice (including utility debt)
- Applying for benefits, including Universal Credit, Personal Independence Payments, Disability Living Allowance, etc. You do not need to pay an individual or company to help you apply for benefits – we will do this for you free of charge.
- Appealing benefit decisions, including sanctions
- Issuing food and fuel vouchers
- Grants for rent arrears or essential items in exceptional circumstances
Since April 2024, we have secured more than £1.1million in additional benefits and grants for Cobalt customers. This was money that our customers were entitled to but were not claiming.
If you ever need financial support, please call our Welfare Advice Team on 0330 303 2222.
Financial support
There are lots organisations that offer free, impartial help advice to help you manage your money.
Social tariffs
If you receive certain benefits, you could receive cheaper broadband and phone packages, meaning you’ll receive the same service as new or existing customers for a lower cost.
Lots of broadband providers offer a social tariff. Find out out more about social tariffs, including eligibility and how to apply, on Money Saving Expert website.
Food vouchers
If you are struggling to afford food, we can give you a voucher for a three-day food parcel. There are a number of foodbanks in our neighbourhoods. To find your nearest foodbank and check opening days and times, visit Locations | North Liverpool Foodbank
Energy bills
If you are struggling to to pay your gas and/or electricity, the best thing to do is contact your supplier. They have to help you find a suitable solution, such as setting a payment plan. We can also support if you need any extra help. Since April 2024, we have issued almost £9,500 in fuel vouchers. If you would like to apply for a fuel voucher, please contact us
Debt advice
Norris Green Debt Advice
You don’t need to live in Norris Green to access this service. Simply email Norris Green Debt Advice or call 0151 270 1688 for financial advice.
StepChange
StepChange is a specialist debt advice service. Visit their website or call us on 0330 303 2222 and we will make a referral on your behalf.
Money Helper
Money Helper can help you to budget your money
Welfare advice
We can check that you are claiming all of the benefits you are entitled to.