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Salary:                   £38,231.35 per annum

Contract:             12-Month Fixed Term Contract, Full Time

Location:              Lower House Lane, Liverpool, L11 2SF

This role is a support to the Neighbourhood Manager in leading the customer relationship function within the wider Neighbourhood team, managing a small number of neighbourhood housing officers and processes within the team, which will include customer engagement, allocations and tenancy management along with low-level anti-social behaviour.

Role Summary

The Customer Lead will oversee the Neighbourhood Officers in a specific geographical area to support the delivery of core housing management functions, including allocations, void management, estate management, customer/resident involvement and promoting of Cobalt with our stakeholders.

The Customer Lead will be responsible for ensuring that targets and objectives are met including neighbourhood plans and community events.

To view the full recruitment pack, please follow the link here

In return, Cobalt can offer you:

• 28 days annual leave (based on a 5-day working week), plus bank holidays, 3 days additional leave for Christmas shut down, and up to 3 additional holidays added with length of service, and holiday buy-back of up to 5 days unused holiday at the end of the entitlement year.
• Defined contribution pension scheme with TPT Retirement Solutions. Auto-enrolment at 4% matched + 2% the contribution rate with the option to increase up to 10% which remains.
• Occupational sick pay
• Enhanced maternity/paternity leave
• Gym allowance (up to £20 per month)
• Cycle to work scheme
• Childcare allowance (£50 per child of pre-school age)
• Training/development opportunities
• Staff wellbeing programme
• Up to five days of dependants leave per year

We operate over a standard 5-day working week and offer a flexible, hybrid working approach. We are passionate about discussing ways for candidates to balance their personal and professional lives. Join us and embark on a journey to excel in your career while living a balanced and fulfilling life.

We want our colleagues to reflect the diversity of the communities we serve. We encourage applications from persons with disabilities, of all ethnicities, identities, backgrounds, experience, and education. We encourage you to give us a call if you’re unsure about applying – we’d love to speak to you about the different ways we can ensure that all candidates’ needs are met in the recruitment process and beyond.

To apply for the role of Customer Lead, please email an up-to-date CV and Cover Letter, clearly demonstrating how you meet the essential criteria, and send both documents to [email protected].

The closing date for the position will be Wednesday 27th November 2024. Successful applicants will be contacted promptly to be invited to interview at a mutually suitable time and date.

We reserve the right to close this vacancy early if sufficient applications are received.