Your feedback is vital in helping us to deliver the services our residents want to receive.
We are carrying out Tenant Satisfaction Measure surveys, and you will be contacted to take part. You’ll find lots of useful information below but if you have any questions, please call us on 0330 303 2222.
Why are we carrying out these surveys?
The Regulator of Social Housing assesses how social housing landlords in England are at providing good quality homes and services. They have introduced a series of tenant satisfaction measures (TSMs) that social housing landlords must report on. You’ll be able to use these to see how we are performing and the Regulator will use these to see which landlords need to improve.
Who will be contacted to take part in the survey?
Every Cobalt household will be invited to take part.
How will I be contacted?
You may be contacted by text or via phone call to take part. In some cases, we will visit residents to carry out surveys face-to-face.
Who will contact me?
You may be contacted by Cobalt Housing or you may receive a phone call from a company called Pexel Research Services.
Who is Pexel Research Services?
Pexel Research Services carry out surveys and research on behalf of organisations
How will Pexel Research Services contact me
They are carrying out telephone surveys on our behalf and will call you from one of two numbers:
- 0161 524 9405
- 07700 164 582
Pexel Research will usually call try to reach you on three separate occasions.
What will you do with my feedback?
We will use your feedback to improve our services and will publish our results in our annual report so you can see how we are performing. We will share our performance against the Tenant Satisfaction Measures with the Regulator.
