If you are a Cobalt tenant and claiming Universal Credit housing costs, you must let the Department for Work and Pensions (DWP) know about your rent increase.
You will receive a notification on your journal from the DWP on or around 7th April 2025 depending on your assessment date asking you to confirm your annual rent charge.
Once you receive your notification will need to update your journal immediately to allow your housing costs to be paid correctly following your rent increase. You cannot report an annual rent change before 7 April 2025.
You will have to complete three steps:
- Confirm that your rent increased on 7 April 2025.
- Confirm the new rent amount. Make sure that you enter this correctly. You should have received a letter from us advising of your new rent amount. If you are not sure, contact us to confirm the correct details before proceeding.
- Confirm whether you have any service charges.
Once you have updated your journal, we will then verify your housing costs to the DWP.
You must update your costs, whether your rent is paid by yourself or directly to Cobalt Housing.
If you need any more help or support with managing your rent account, please contact our income team on 0330-303-2222 – option 4, who will answer any questions you may have.
