As a social housing provider, we use a housing management IT system to manage our homes.
This includes:
- Everything relating to your tenancy and household
- Repair history, safety checks and planned works such as fitting new kitchens and bathrooms
- Rent and service charge payment history
- Customer contact, including all correspondence
- Everything relating to complaints, anti-social behaviour and safeguarding
We are moving to a new system in early March.
What will change?
For our customers, we expect an improvement in the service you receive, with all information held in one place and faster system load times. When you contact us, we’ll be able to find your information quickly and get you the answers you need.
What’s next
Our new system will launch week commencing 2nd March, and while there shouldn’t be any disruption to the service you receive, we do ask that you’re patient while everything settles in. If there’s anything that will impact our customers, we will provide an update through our website and social media channels.
What about MyCobalt?
As part of the move to our new housing management system, we’re also upgrading MyCobalt.
To complete this upgrade, MyCobalt will be offline from Friday, 27th February, until early summer. During this time, customers won’t be able to log in to MyCobalt to view their account, book repairs or make payments online.
