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Fazakerley and Sparrow Hall
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Anti-social behaviour
Complaints, compliments and comments
Hate Crime
Domestic abuse
Adaptations
Home contents insurance
Pests
My tenancy
Get involved
MyVoice Matters
Events
My community
Norris Green
Fazakerley and Sparrow Hall
Croxteth
Employment and Training Fund
Cobalt Community Fund
Cobalt Community Hub
Local Support Services
Customer newsletters
Find a home
Social and affordable rent homes
New developments
Rent to buy
Shared ownership
Exchanging your home
Transfers
About us
Careers
Corporate plan
Latest news
Our Board
Performance
Policies
Senior Management Team
Contact us
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Policies
Policies
You will find all of our policies on this page.
Customer policies
Access to Housing Policy
(pdf/678.3kB)
Adaptations Policy
(pdf/1.64MB)
ASB Policy
(pdf/734.83kB)
Asbestos Policy
(pdf/2.11MB)
Complaints and Discretionary Compensation Policy
(pdf/0.92MB)
Damp and Mould Policy
(pdf/1.58MB)
Decant Policy
(pdf/612.32kB)
Domestic Abuse Policy
(pdf/566.73kB)
Electrical Safety Policy
(pdf/1.58MB)
Fire Safety Policy
(pdf/2.14MB)
Gas Safety Policy
(pdf/2.1MB)
Housing and Lift Safety Policy
(pdf/2.11MB)
Investment Policy
(pdf/706.41kB)
Local Lettings Policy – Waterdale Gardens
(pdf/831.25kB)
Neighbourhood Management Policy
(pdf/3.34MB)
Pressure Systems Policy
(pdf/2.11MB)
Rechargeable Repair Policy
(pdf/1.6MB)
Rent and Service Charge Policy
(pdf/611.39kB)
Rent Payments and Arrears Recovery Policy
(pdf/609.13kB)
Resident Involvement Policy
(pdf/384.5kB)
Responsive Repairs Policy (under review)
(pdf/2.11MB)
Safeguarding Policy
(pdf/657.06kB)
Shared Ownership Policy
(pdf/733.34kB)
Starter Tenancy and Appeals Policy
(pdf/1.52MB)
Tenancy Policy
(pdf/567.26kB)
Unacceptable Behaviour Policy
(pdf/215.46kB)
Water Safety Policy
(pdf/2.08MB)
Corporate policies
Anti Money Laundering Policy
(pdf/606.66kB)
Whistleblowing Policy
(pdf/618.63kB)
Shareholders Policy
(pdf/1.67MB)
Fraud, Corruption and Bribery Policy
(pdf/1.65MB)
Equality, Diversity and Inclusion Policy
(pdf/829.59kB)
Data Protection Policy
(pdf/616.36kB)
