Feedback from tenants allows us to understand what we are getting right and where we need to improve. Based on our tenants’ comments, we are pleased to announce that we are launching property surveys across 1100 of our homes.
These surveys are being completed so we can plan future works and make sure your home is maintained to the highest possible standard for you and your family.
The survey is essential for us to:
- Develop future planned maintenance programmes
- Identify priority works and areas for budget spend
- Ensure we continue to meet the Decent Homes Standard
If your home has been selected as part of this programme, you should have now received a letter from us and will shortly receive another letter from our contractor, Michael Dyson Associates, who will be carrying out your property survey.
Michael Dyson operatives will carry ID at all times. If you are ever unsure if someone is a Cobalt representative, please give us a call on 0330 303 2222 and a member of our team will be able to look into this for you.
