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Report a repair

It’s important that you report repairs to us as soon as you see an issue.

Contractors

Our repairs team works alongside local contractors to carry out repairs and safety checks to our homes.

Repair responsibilities

We are responsible for carrying out the majority of repairs to your home. However, some repairs are your responsibility.

Disrepair claims

Important information if you are thinking of making a disrepair claim.

Damp and mould

We take all reports of damp and mould seriously. 

Investing in our homes

As part of our commitment to ‘invest in quality homes’, we’ll spend £110 million upgrading our existing properties by 2033.

Stock condition surveys

Every five years, we’ll carry out a Stock Condition Survey to your home to check that it is safe and meets the Government’s Decent Homes Standard.

Keeping you safe

From annual gas servicing to electrical checks, fire and carbon monoxide safety to asbestos surveys, we carry out regular safety checks to ensure that you and your home are safe.

Communal gardens

We maintain all of our communal gardens and outside spaces, cutting grass, treating weeds, maintaining bushes and removing litter and flytipping.