Did you know, we now offer a remote visual assistance service where you can show our team the issue you are experiencing before logging a repair?
After you have contacted our solutions team to report a repair, you will receive a text message from us inviting you to a remote guidance call. To start the call:
- Click the link in the text message
- Allow access to your camera and microphone by tapping ‘accept and start call’
- The call will start and you can show our team the issue through your smartphone camera
To learn more about the different ways you can get in touch with our solutions team, please click here.
