In August 2024, our repairs contract with HMS ended and we began to grow our own dedicated in-house repairs team.
Why did we make these changes?
We’ve listened to our customers and colleagues and used your feedback to plan significant changes to our repair service and bring this service in-house. Cobalt Board agreed to these plans.
Changes to contractors
Growing our repairs service will take time and we have appointed two local contractors to work alongside us while we expand our in-house team. We partnered with Carroll Group and Penny Lane Builders to deliver day-to-day and emergency repairs alongside our current team.
Our contact with Carroll Group will end in June 2025, as part of the final phase of bringing our repairs service in-house. Carroll Group have delivered an excellent service and will continue to deliver planned works (installing kitchens, bathrooms, windows, etc) to Cobalt homes.
What does this change mean?
If you live in Fazakerley and Sparrow Hall or Norris Green South (Coles South, Coles North, Ellergreen), your day-to-day and emergency repairs will be carried out by Cobalt Housing Property Services from June 2025.
Penny Lane Builders will continue to provide our out-of-hours repairs service across all areas and day-to-day repairs in Norris Green North (Baybrooke, Scarisbrick, Sedgemoor).
If you live in the Croxteth area, your repairs will continue to be carried out by Cobalt Housing Property Services.
What will happen next?
We aim to bring our repairs service fully in-house by 2026 and will continue to keep you updated as we work through these changes.
Questions?
If there’s anything you would like to know that isn’t included here, you can view previous updates here or call us on 0330 303 2222.
