FAQs

These improvement works will ensure that your home meets the Government’s Decent Homes Standard, our own Cobalt Homes Standard and provides the best possible living environment for you and your family.

We have lots of information about all the properties we manage, including when we need to replace certain parts. When your home has been identified as needing improvement works to be carried out, this must be done within an agreed timescale. If the dates we provide are not suitable, please let us know, and we will reschedule the work.

We’ll arrange to visit you to assess your home, explain the improvement works needed and to agree a plan with you. If further surveys or other visits are needed, we will explain the reasons why and agree on the next steps with you.

The improvement works planned for your home will bring numerous benefits. We will support you throughout the entire process and explain your tenancy commitments to Cobalt Housing. If you have any concerns or specific needs, please let us know.

Yes, we will work with you in planning, delivering and finishing the improvement works.

It depends on the work that is being undertaken and we will discuss this with you before works begin.

Yes, absolutely. Please contact your Liaison Officer or Cobalt Solutions at the earliest opportunity to discuss this in more detail.

If you need to temporarily move out to allow works to be undertaken, we will discuss this and will work closely with you to plan this.

All Cobalt Housing staff, contractors and sub-contractors will carry photographic ID. You can ask to see this at any time. You can also call the Cobalt Housing office on 0330 303 2222 to verify the works taking place.

No. Any rent increase is based on Government calculations.

The information on our website is indicative and dependent on many factors. The approach we take to complete the work, the materials used, and any design, style, colour and other choices are subject to change. This could be due to things such as supply issues, health and safety concerns, improvements or value for money. We will always endeavour to keep you updated with any proposed changes and will work closely with you to plan this.

No. It is important that we repair and maintain your home so that it is safe and fit for purpose, so please report any repairs to us as soon as you notice them.

Requests will be managed on a case-by-case basis.