FAQs

These improvement works will ensure that your home meets the Government’s Decent Homes Standard, our own Cobalt Homes Standard and provides the best possible living environment for you and your family.

We have lots of information about all the properties we manage, including when we need to replace certain parts. When your home has been identified as needing improvement works to be carried out, this must be done within an agreed timescale. If the dates we provide are not suitable, please let us know and we will reschedule the work.

We’ll arrange to visit you to assess your home, explain the improvement works needed and to agree a plan with you. If further surveys or other visits are needed, we will explain the reasons why and agree on the next steps with you.

The improvement works planned for your home will bring numerous benefits. We will support you throughout the entire process and explain your tenancy commitments to Cobalt Housing.

For some essential works, including structural repairs, energy efficiency improvements and roofing works, we may not be able to accept a refusal as these are required to keep your home safe, compliant and well maintained. We will always discuss the work with you, explain why it is needed and support you with any concerns or specific needs.

Yes, we will work with you in planning, delivering and finishing the improvement works.

If you have any pets, please ensure they are kept away from the work area for their safety and to allow the contractors to work safely.

Yes, absolutely. Please contact your Liaison Officer or Cobalt Solutions at the earliest opportunity to discuss this in more detail.

If you need to temporarily move out to allow works to be undertaken, we will discuss this and will work closely with you to plan this.

All Cobalt Housing staff, contractors and sub-contractors will carry photographic ID. You can ask to see this at any time. You can also call the Cobalt Housing office on 0330 303 2222 to verify the works taking place.

No. Any rent increase is based on Government calculations.

The information on our website is intended as a helpful guide, but some details may need to change depending on individual circumstances. This can include the approach we take, the materials used, or choices around design, style or colour.

Changes may occasionally be needed due to factors such as product availability, health and safety requirements, improvements to the work, or to ensure the best value for money. If anything does need to change, we’ll always keep you informed and work closely with you to plan the next steps, so you feel supported and aware throughout the process.

No. It is important that we repair and maintain your home so that it is safe and fit for purpose, so please report any repairs to us as soon as you notice them.

Requests will be managed on a case-by-case basis. We will need to check any improvements you have made to make sure they are safe.